At IkePhones, we value your time and strive to provide fast, reliable service. Please review our cancellation policy below:

1. Repair Appointments

• Customers may cancel or reschedule appointments at least 2 hours before the scheduled time at no charge.

• Same-day cancellations or missed appointments may incur a $20 service fee.

2. In-Progress Repairs

• Once a repair has started, cancellations are not allowed.

• Customers are responsible for labor costs and any parts already installed or ordered.

3. Special Order Parts

• Deposits made for special-order parts are non-refundable, unless the part is unavailable.

4. Device Pickup

• Devices not picked up within 14 days after completion may incur a storage fee of $5 per day.

• Devices left unclaimed for 30+ days may be considered abandoned.

5. Refunds

• No refunds on completed repair services.

• Refunds for products (if applicable) must be requested within 7 days, subject to inspection.

For cancellations, contact us at 770-609-9166 or through our website.