Shipping & Return Policy

Last Updated: 21 March 2026

📦 Shipping Policy (Device Sales)

At IkePhones, we aim to deliver your devices quickly and securely.

Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.

Shipping Time

• Standard shipping typically takes 2–5 business days depending on location.

• Delivery times may vary due to carrier delays or holidays.

Shipping Confirmation

• Customers will receive a tracking number once the order has been shipped.

Shipping Responsibility

• IkePhones is not responsible for delays caused by shipping carriers.

• Please ensure your shipping address is correct. We are not responsible for lost packages due to incorrect addresses.

Local Pickup

• Local pickup may be available in Lawrenceville. Customers will be notified when orders are ready.

🔄 Return Policy (Device Sales)

We want you to be satisfied with your purchase.

Return Window

• Devices may be returned within 7 days of delivery.

Eligibility for Returns

• Item must be in original condition (no physical damage, cracks, or water exposure)

• Must include original packaging and accessories (if provided)

Non-Returnable Items

• Devices that are damaged after delivery

• Items sold as “final sale”

• Accessories (unless defective)

Refunds

• Approved returns will be refunded to the original payment method within 3–5 business days after inspection.

🔧 Repair Service Policy (Repairs)

No Returns on Completed Repairs

• All repair services are final and non-refundable once completed and delivered.

Deposits

• Any deposits made are non-refundable.

Unsuccessful Repairs

• If we are unable to complete a repair, customers may receive a full or partial refund, depending on the situation.

🛡 Warranty on Repairs

• IkePhones may offer a limited warranty (e.g., 7–30 days) on certain repairs.

• Warranty covers parts replaced by us only and does not cover:

  • Physical damage

  • Water damage

  • Misuse or tampering

⚠️ Important Notes

• Customers are responsible for backing up their data before any repair. IkePhones is not responsible for data loss.

• Any issues must be reported within the stated return or warranty period.

📞 Contact Us

If you have any questions about your order or repair:

IkePhones
📍 57 Hurricane Shoals Rd, Lawrenceville
📞 (Your Phone Number)
📧 (Your Email Address)