Shipping & Return Policy
Last Updated: 21 March 2026
📦 Shipping Policy (Device Sales)
At IkePhones, we aim to deliver your devices quickly and securely.
Processing Time
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Orders are processed within 1–3 business days after payment is confirmed.
Shipping Time
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Standard shipping typically takes 2–5 business days depending on location.
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Delivery times may vary due to carrier delays or holidays.
Shipping Confirmation
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Customers will receive a tracking number once the order has been shipped.
Shipping Responsibility
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IkePhones is not responsible for delays caused by shipping carriers.
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Please ensure your shipping address is correct. We are not responsible for lost packages due to incorrect addresses.
Local Pickup
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Local pickup may be available in Lawrenceville. Customers will be notified when orders are ready.
🔄 Return Policy (Device Sales)
We want you to be satisfied with your purchase.
Return Window
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Devices may be returned within 7 days of delivery.
Eligibility for Returns
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Item must be in original condition (no physical damage, cracks, or water exposure)
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Must include original packaging and accessories (if provided)
Non-Returnable Items
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Devices that are damaged after delivery
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Items sold as “final sale”
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Accessories (unless defective)
Refunds
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Approved returns will be refunded to the original payment method within 3–5 business days after inspection.
🔧 Repair Service Policy (Repairs)
No Returns on Completed Repairs
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All repair services are final and non-refundable once completed and delivered.
Deposits
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Any deposits made are non-refundable.
Unsuccessful Repairs
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If we are unable to complete a repair, customers may receive a full or partial refund, depending on the situation.
🛡 Warranty on Repairs
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IkePhones may offer a limited warranty (e.g., 7–30 days) on certain repairs.
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Warranty covers parts replaced by us only and does not cover:
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Physical damage
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Water damage
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Misuse or tampering
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⚠️ Important Notes
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Customers are responsible for backing up their data before any repair. IkePhones is not responsible for data loss.
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Any issues must be reported within the stated return or warranty period.
📞 Contact Us
If you have any questions about your order or repair:
IkePhones
📍 57 Hurricane Shoals Rd, Lawrenceville
📞 (Your Phone Number)
📧 (Your Email Address)